Frequently Asked Questions (FAQ's)
How do I place an order?
Once you find the product you want, select your quantity then click on Add To Cart. To go back to the page you were shopping on, click your browser's Back button. The total number of items in your cart will display at the top of the screen. If you have any questions, please don't hesitate to ask. Just go to the Contact Us page and submit your question.
How long will items remain in my cart?
The cart is set up to hold for 90 days, however, we highly recommend that you place items in your wish list for future purchases. We have had issues with the cart and items have been deleted.
What methods of payment do you accept?
PayPal Orders: When you use your PayPal Account just click the Payment by PayPal button. Click continue and you're off to the PayPal website to login and submit your payment. If you don't have a PayPal account you can set one up when you get to the PayPal site. It's easy and a great way to pay for purchases on the Internet.
Credit Card Orders: To place your order via credit card using Visa, MasterCard, Discover, or American Express simply select Credit Card at checkout.
May I fax in my order or place it by phone or e-mail?
We accept orders anyway we can get them. You may e-mail your order using the contact us link and we will call you for credit card information. DO NOT SEND CREDIT CARD INFORMATION VIA E-MAIL AS IT IS NOT SECURE. If you want to fax an order you'll need to call us first at 801.651.1977 so we can turn the fax on as we do not maintain a regular fax line. However, our store is online so all orders eventually end up there and calling in orders only slows down the process.
Do you ship Internationally?
We love making new friends in other parts of the world. Actual shipping fees will be calculated once your order is ready to ship. All orders are usually shipped USPS Priority. If you want it slower (cheaper, 4-6 weeks) we can send it USPS Parcel Post or faster (expensive) we can ship USPS Express. Just let us know. All duties and tariffs are the sole responsibility of the customer. We do not assume responsibility if your product is lost or damaged. So far this has all gone very smoothly. Note that the cart has a high estimated shipping charge. A refund will be issued following shipment.
How Quickly Do Orders Ship?
When business was slower we tried to ship within 1 working day. Then we went to 2 working days. Now we strive for 3-5 working days. If it is not possible to ship within this time frame we will notify you of the delay and the reason. We do not split shipments and we try to ship all orders complete.
What shipping methods do you use within the United States?
Orders are shipped via Federal Express Ground or the United States Postal Service Priority depending on ship to address and best rates unless you request something faster.
What are the standard shipping charges within the Continental US?
The base shipping charge for Zone 1 is as follows (Zones are calculated from Syracuse Utah):
What about sales tax?
Customers are only required to pay sales tax on items purchased within their own states. We therefore do not charge sales tax except to customers who are fortunate enough to be our Utah neighbors. For residents of Utah we are required to charge the standard 6.5% Davis County sales tax.
What kind of shipping and product warranty do you offer?
Legacy Scrapbooking warrants all merchandise to be free of manufacturing defects per the original manufacturer's warranty. We want you to be satisfied with all of the products you purchase from us.
Please let us know if there is a problem within 10 days of receipt of your order. If we do not hear from you we will assume everything is fine.
If the shipping company damages your package and its contents please contact them immediately for reimbursement. No other guarantee or warranty is provided or implied.
Legacy Scrapbooking respects your privacy and will not sell or offer any information you share with us with any other company or person. This includes credit card information, email address, phone number, mailing address, etc. Please note that our site uses secure technology to protect anything you share with us online through the order process.
For your information, we use your personal data to process your order and communicate with you. We also send all customers a request to join our mailing list to keep you informed about sales, new products, or to let you know about site issues, etc. If you choose to subscribe to the list and later decide you'd rather not receive our mailings, you may unsubscribe.
How secure is your online ordering?
Our cart and payment processing is done with the highest available encryption. You can be assured all information is secure and private. Every attempt is made to keep your cart check out information confidential by using tested methods and a cart and processor with excellent reputations. Confidential customer information is stored separately in our site administrator. We frequently check our computers for spyware and suggest you do the same. In addition confidential information we are not required to maintain are shredded after processing. We realize that thieves are sneaky and we try to treat all of our customer's information with the same respect as we would appreciate from stores we frequent. We believe our confidential treatment is outstanding.
Can I cancel my order?
You may cancel your order, however, if it's packed and ready to ship there will be a 15% restocking fee.
What is your return policy?
You MUST contact us within 10 days of receipt or no items may be returned. If you want to return any of the items you ordered, they must be unopened, if packaged, and in resellable condition.
Please pack the item(s) securely and return them to:
When it's received a refund will be issued less a 15% restocking fee.
No refund will be issued for the original shipping charge.
Return shipping costs are the customer's responsibility.
Heaven forbid we shipped you the wrong item. If so, let us know and we will work out a viable solution.
Do Gift Certificates Expire?
Yes. Gift Certificates are valid for 1 year from date of purchase.
How Do I Contact Legacy Scrapbooking?
Mail your request to: